These terms and conditions apply to all purchases from the Company including purchases via this website.

1. Definitions

1.1 “Company” or “We” means TiagoPrints , trading names of The GreatTiagoAgencyLTD (Company Registered in Nigeria RC 1391793 ) having its Registered Office at Block C2053 Tejuosho Main Complex Yaba.

1.2 “Customer” or “You” means the person, persons or company entering into a Contract with the Company for the provision of its Products and Services. By entering into a Contract with the Company you are confirming that you are legally able to do so. If you are entering into a Contract on behalf of a business or company you are confirming that you have the authority to do so. You also confirm you are aged 16 or over.

1.3 “Services” means all or any of the services including Customised or customer specific printing provided by the Company.

1.4 “Products” means all or any of the standard ‘off the shelf’ unaltered products provided by the Company.

1.5 “Contract” means provision of Products and Services offered by the Company, usually via its websites www.tiagoprints.com.ng . The Contract is accepted once these Terms of Business are accepted, payment is made, or when an invoice has been raised and the Products have been dispatched or when the production of Services has commenced.

1.6 “Customised” means information and/or artwork the Customer has provided to the Company either directly, uploaded or via the Company’s design facility on its website for the Company to fulfil the Services required on its Products.

2. Products

2.1 The Products the Company agrees to provide are listed on the Company website.

2.2 The Company takes all reasonable care in representing and describing its Products as accurately as possible via its website in colour, appearance, texture and finish. However, due to the nature of purchasing Products via the internet, the Customer accepts that there may be variances between what is seen on an electronic device screen and the actual Products received.

3. Services

The Services the Company agrees to provide:

3.1 Will enable the Customer to design their own Customised Products via the Company’s website using their uploaded artwork and/or the website design facility.

3.2 Print the information or artwork provided by the Customer onto the specified Products provided by the Company.

3.3 The Company will take all reasonable care to ensure the information provided by the customer is as intended and suitable for production on Products and will endeavour to contact the Customer where an error or problem is suspected. For example; if uploaded artwork is of extremely poor resolution. However, by entering the Contract the Customer is confirming that all information provided to the Company is correct and the Customer accepts any and all losses as a result of any mistakes made.

3.4 The Company takes all reasonable care in representing and describing its Products and Services via its website. However, due to the nature of purchasing Products and Services via the internet, the Customer accepts that there may be variances between what is seen on an electronic device screen and the actual Products received.

3.5 The Company will endeavour to produce Customised Services as specified but due to the base colour and nature of material type, it is not possible to guarantee a precise colour match or specific pantone colour match. The Customer accepts this and absolves the Company of any liability for any loss in this regard.

3.5.1 In the case of wristbands, the Company explicitly advises the Customer that due to the printing technique utilised by the Company the print colour selected and/or uploaded/provided by the Customer should be darker than the base background colour of the Products selected by the Customer. For example, light blue print will not be visible on a dark blue base coloured wristband.

3.5.2 Due to the standard printing process, the print area on wristbands is limited to an area which does not enable printing to the edge of the wristband. The base colour of the wristband will border whatever print design is specified. For example, if your design puts writing in a box of a different colour to the wristband specified, this box will not cover the whole width of the wristband.

3.5.3 For all other Services, the Company will print as specified by the Customer. The constraints noted in 3.5.1 and 3.5.2 above are not applicable to other Services which can print any colour over the full area.

3.6 The Company may use its discretion to amend designs and/or content if it believes doing so will enhance the Service provided to the Customer. For example, but not limited to, the Company may change the colour of the print in recognition of the constraints advised in 3.5.1 above.

4. Price and Payment

4.1 The price the Company will charge for providing its Products and Services will be clearly displayed on its website, or otherwise advised, for consideration.

4.1.1 The price displayed on Tiagoprints website includes VAT and standard delivery. The VAT element and delivery cost (if an enhanced service has been purchased) will be shown at ‘checkout’ and on the invoice provided by the Company.

4.2 The price for providing its Products and Services can be changed at any time without notice by the Company. However, once payment for the Product or Services provided by the Company has been received the Company cannot and will not subsequently change the price.

4.3 The Company requires payment for its Products or Services immediately, unless otherwise agreed in writing for authorised credit facilities, before agreeing to provide its Products and Services.

4.4 Payment should be made by the Customer via the Company’s website through a third party secure payment portal administered by cyberpay, by Bank transfer or when agreed by the Company immediately upon receipt of an invoice provided by the Company.

4.5 No Products will be provided nor the production of any Services commenced by the Company until it has received cleared payment unless agreed otherwise in writing by the Company.

4.6 The Company will honour the price and provide the Products and Services offered at a special or promotional price on its website but reserves the right to withdraw any offer without notice or immediately stocks are exhausted.

4.7 Should the Company have mis-priced any Product or Service by mistake, it shall not be obliged to supply. The Company will contact the Customer to advise of the error and follow the instructions of the Customer to either supply at the correct price or fully refund the Customer.

5. Customer Obligations

The Customer shall:

5.1 Immediately, and prior to ‘checkout’, review and check any artwork designed or uploaded through the Company’s website design facility is precisely as required. Production is likely to commence immediately upon receipt of payment so there will be no opportunity to amend the order. The Company will not be responsible for any errors which were evident in the artwork submitted by the Customer.

5.2 When a proof is requested by the Customer, usually at an additional cost, or the Company requests approval of artwork, this will be supplied electronically. The Customer is required to approve such artwork promptly and respond by email within 24 hours of receipt. The Company will not produce any Products or Services without prior Customer approval. The Company will not be responsible for any errors which were evident in the artwork approved by the Customer, nor any loss or inconvenience caused by any delay in approving artwork by the Customer.

5.3 Promptly respond to any contact made by the Company in relation to any Contract.

5.4 Ensure all information sent to the Company for use in providing its Services is legally yours to use and does not infringe any Copyright or other tort of law. The company accepts no liability whatsoever in any legal dispute or otherwise arising from the provision of its Products and Services using information provided by the Customer.

5.5 Be available to take delivery of the Products and Services provided by the Company. An additional delivery charge may become payable by the Customer if the Products and Services cannot be delivered and redelivery is necessary.

5.6 Be aged 16 or over.

6. Shipping

6.1 The Company will ship the ordered Products and Services to the delivery address provided by the Customer.

6.2.1 Tiagoprints standard shipping method is via outsource delivery company for its Products and Services. However these can be selected and payment made, where applicable, by the Customer.

6.2.2 The Company may at its discretion upgrade the delivery service to a tracked courier service requiring a signature to confirm receipt. You should be aware of this possibility and the requirement for someone be available at the address to receive the delivery when advising a delivery address.

6.2.3 TiagoPrints Productswill ship Products and Services on a tracked courier service and a signature to confirm receipt will be required+.

6.2.4 The Company will ship Products and Services via a third party courier to the address advised by the Customer when ordering. Where there is a requirement to sign for receipt of Products and Services, a tracking number will be emailed to the Customer, the Customer will be informed by the courier when delivery is scheduled to be made, and will be required to sign for the consignment to confirm receipt. If the Customer is not able to sign for the delivery, the courier will not leave the consignment and it will be the Customer’s responsibility, at potentially additional cost, to organise a re-scheduled delivery with the courier.

6.3 Should delivery fail and the consignment be returned to the Company, the Company will endeavour to contact the Customer and arrange another attempt at delivery. The customer will be responsible for the cost of this second delivery and will be required to pay before the consignment is re-shipped.

6.4.1 The Company relies on a third party courier to deliver its Products and Services and an estimated delivery time is advised when placing orders. However, unless a special service is selected, no guarantee is offered and the Company shall not be liable for any delay in delivery by the courier which is beyond its direct control.

6.4.2 Where shipments are exported to locations requiring customs clearance, estimated delivery times are made to the Customer’s country border or customs control location. The Company shall take no responsibility for delays caused by customs import control or courier delivery within the Customer’s country location.

6.5 All shipping costs are provided by the Company for the provision of its Products and Services prior to payment and are, therefore, accepted by the Customer.

6.6 The Company will make every effort to provide its Products and Services in one delivery using the shipping method chosen by the Customer. However, there may be occasion where this is not possible. If this is the case the Company will contact the Customer to explain the reason for a split delivery.

6.7 Ownership of the Products and Services provided by the Company is immediately transferred to the Customer once the Customer has paid and the Company ships the Products and Services to the Customer.

7. Cancellation and Returns

7.1 The Company may cancel a Contract at any time where it believes the Customer intends to use its Products and Services illegally.

7.2 Where the Customer fails to meet any of the Customer Obligations set out in section 5 above, the Company may cancel a Contract and reserves the right to retain any payment made by the Customer.

7.3 Where the Company cancels a Contract under 7.1 or 7.2, it will inform the Customer in writing.

7.4 In accordance with the Consumer Contracts Regulations 2016 the Customer shall have the right to terminate the Contract within 14 days of receiving the Products from the Company. The Products must be returned to the Company in the same condition as they were provided by the Company. The Customer is responsible for returning the Products to the Company at the address noted in 13 below and any expense incurred. We recommend that proof of postage is obtained when returning Products to the Company. Once the Products are received by the Company and checked to ensure they are not damaged in any way a full immediate refund will be made to the Customer, less initial shipping costs incurred by the Company.

7.5 Where the Contract includes provision of the Company’s Customised Services, the Contract cannot be cancelled once produced, or after production has started, and returns are not accepted unless a material error has been made by the Company. Where a material error has been made by the Company, the Customer must contact the Company within 48 hours of receipt of the Customised Services. The Company will work with the Customer to try and resolve the issue. Where a solution is not agreed by either the Company or the Customer a full refund will be made by the Company to the Customer. In such circumstances and at the sole discretion of the Company, the Customer may be required to return the Customised Service product to the Company without delay, at the Company’s expense before any refund is made.

7.6 Should the Company be unable to fulfil a Product or Service, the Company will contact the Customer without delay and offer an alternative or full refund.

8. Advertising and Marketing

8.1 The copyright or design right of any artwork supplied by the Customer for reproduction on Customised Services is not transferred or licensed to the Company for use save for:

8.1.1 The production of the ordered Customised Services.

8.1.2 The Customer will permit the Company to show by way of illustration or client description, including company identification, completed Services work for the purpose of its advertising and marketing through any medium including but not limited to direct mail, electronic mail, social media, exhibition and publishing.

8.2 The Company will use its discretion as to the suitability of a particular item for marketing purposes and will not use anything that could reasonably be considered sensitive or compromise the security of an event or the purpose of the Customised Service.

8.3 The Customer may advise the Company at any time should they not agree to their Customised Services being used for advertising and marketing purposes by the Company. Upon this request the Company will refrain from doing so.

9. Limit of Liability

9.1 The Company shall not be liable for any loss resulting from failures or delays outside its control including but not limited to shipping delays, postal strikes or shipping delivery issues.

9.2 In any event, the Company shall not be liable to the Customer for any sum exceeding the total cost of the Products and Services, including VAT and shipping charges.

10. Law and Jurisdiction

10.1 The law applicable to this Contract shall be Nigeria Law and the Customer consents to the jurisdiction of the Nigeria courts in all matters affecting the Contract.

11. Data Protection

11.1 The Company will collect and hold personal information about the Customer in order to provide its Products and Services. The Company will do so in accordance with its Privacy Policy (available to review on the Company’s website) and in accordance with the General Data Protection Regulation Nigeria Regulation 2016/679) (“GDPR”).

11.2 The Customer is required to agree to the Company’s Privacy Notice when entering a Contract with the Company.

11.3 The Company is not authorised to hold personal data on individuals aged 13 or under. The Company’s policy is therefore to not supply any individual aged under 16. By ordering and agreeing to these Terms and Conditions, the Customer confirms they are aged 16 or over and are aware personal data will be held under the GDPR.

12. Force Majeure

12.1 The Company shall not be liable for any delay or failure to provide any or all of its Products and Services as a result of any factor beyond its reasonable control.

13. Complaints

13.1 All complaints about the Company should be sent to: The Manager TiagoPrints

13.2 The Company will acknowledge the complaint within 7 working days and will thoroughly investigate the matter. A written response will be sent within 14 working days of receipt of the complaint.